Clinic Operations Consulting

What we do.

  • Efficiency Creation

    Healthcare companies are often victims of their own success. They have how they do things in place, without knowing if that way is the most efficient, or effective. Unveil are experts at seeing where economies and efficiencies can be made: optimizing product ordering, improving onboarding, bookings, recall and communications, we perfect your systems so running your business becomes a case of working smarter, not harder.

  • Compliance & Contracts

    Legal processes are foundational in healthcare. We provide inbuilt consent templates, intake forms, permissions, contracts (for employees and independent contractors), restrictive covenants, and more - all of the paperwork you need to remain legally compliant with your patients, and your team - and we customize them and install them in your practice.

  • SOPs and Wikis

    We believe in “no single points of failure”, and the ability for your business to run smoothly even whilst you onboarding and train new hires, deal with staff sickness, and evaluate your team’s performance. The key to this is codifying your processes, creating Standard Operating Procedures, and Company Manuals. We create, adapt and perfect your processes, and develop the guide books for how you do what you do.

  • EMRs: Build, Rebuild, Transfer

    The foundational system of any healthcare practice is their EMR. Keeping track of your clients facilitates better service, and better outcomes, but the systems provided in the industry are unwieldy and complex. We have extensive experience across almost all industry EMRs. We can advise on the best fit for your practice: and then build, transfer, and even train your whole team on your brand new, fit-for-purpose system.

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What do you get?

Our clinic operations consulting can be done in project-based packages, or by paying Unveil on retainer. The various options, and what comes with each, are explained here.

Please note: this is an overview and all packages and retainers are customizable. Simply use our Contact Form and we’ll set up an intro call to discuss what we can do.

  • At Unveil, we offer monthly retainer packages for those wanting a complete overhaul of their processes, from the inside. We take time getting to know your company, and then make extensive recommendations on what we see that you need. There is no minimum time commitment, though we recommend 3 months as an initial contract.

    This is the option for those who know they could do with efficiencies, processes, and structure - but don’t know what they don’t know. Unveil makes order out of any chaos, and we make it our job to tell you what you need.

    Our retainers are priced based on time desired, and start at $3k per month.

  • Unveil can take on a specific process for you. Projects include:

    1. Creating your company wiki - the database of everything that serves as the manual for your business. We identify and codify your SOPs (even if YOU don’t know what they are), and make recommendations for alterations in processes based on what we see

    2. Operational efficiencies project: we observe, identify, and eliminate efficiencies - either by changing your processes, or creating a suite of recommendations for you to implement solo. This is a project which defines your SOPs, and generates improvements based on what we find

    3. Paperwork, procedures: from onboarding, intake forms, and legal compliance: we can build the suite you need to improve your clients’ experience whilst supporting your business efforts

    4. Problem-solving projects: if you have a specific problem that you are struggling with, we can problem-solve with you by identifying where the issues arise, and implementing changes which resolve those problems

  • EMRs are a law unto themselves, and we get it! From adapting yours to better suit your business, to building one from scratch, or - the most thankless task - successfully transferring from one system to another, Unveil are experts in knowing the ‘how to’ of all of these processes.

    We have a unique crib-sheet to determine the right EMR for your business, and we can also advise on the shortcomings of each - and how to navigate around them. We take on the headaches of EMRs so that you can focus on what you do best: actual patient care.

  • From email servers, CRMs, scheduling systems, AI integration into your practice, billing, prescribing and even insurance platforms - our experience in tech for the healthcare industry allows us to advise, and then implement, a tech stack that works for you. And, as always, we’ll create your tech database (with logins and costs), so you can always keep a track of the tech used to make your business tick.